All systems are operational

Past Incidents

Sunday 21st March 2021

No incidents reported

Saturday 20th March 2021

No incidents reported

Friday 19th March 2021

Network Network Interruption

Disruption

  • Update (10:00): We’re aware of a large scale network issue. An engineer is already on-site to determine the issue. We will update you as we know more
  • Update (10:15): We're still working on the network incident. We will update again in 15 minutes.
  • Update (10:30): We can see parts of the network come back up, including the support portal. We will update further once we have details from the engineers.
  • Update (10:45): We are still aware of a minority of customers with issues. We will know more about these in 15 minutes.
  • Update (11:22): The network has been fully functional since 10:50. Some customers stacks have not returned following the issue. If you are seeing any issues please raise a support ticket.
  • Update (12:43): We're still aware of some customers experiencing issues. We're working with each on a singular basis. Please raise a support ticket if you are experiencing any problems.
  • Update (13:41): We have isolated the issue affecting our remaining customers. We will be restarting some key network devices to restore full functionality. During this time customers will experience intermittent issues.
  • Updates (14:02): All network devices have now been restarted with very minor disruption. We are monitoring affect on the remaining customers with issues.

Thursday 18th March 2021

No incidents reported

Wednesday 17th March 2021

No incidents reported

Tuesday 16th March 2021

Planned Maintenance, scheduled 1 month ago

Date/Time

  • Start Date / Time: 16/03/21 22:00 GMT
  • Finish Date / Time: 16/03/21 22:30 GMT

Disruption

Potential total loss of network connectivity for all customer infrastructure.

Estimated Downtime

Up to 30 minutes.

Actions

An issue has been detected with a number of pieces of networking equipment. During the maintenance window these switches will be replaced with different hardware.

Updates

  • 22:04: Maintenance is starting
  • 22:15: Maintenance is still under way
  • 22:58: There appears to be some issues following the maintenance being completed, it is being investigated now
  • 23:00: The network is still experiencing problems and is being investigated
  • 23:15: The network is still experiencing problems and is being investigated
  • 23:30: The network is still experiencing problems and is being investigated
  • 23:40: A network engineer has been dispatched to the data centre following an unknown fault
  • 23:59: The network engineer is on site at the data centre and is investigating
  • 00:15: The network is still experiencing problems and is being investigated
  • 00:30: The network is still experiencing problems and is being investigated
  • 00:45: The network is still experiencing problems and is being investigated
  • 01:00: The network is still experiencing problems and is being investigated
  • 01:15: The network is still experiencing problems and is being investigated
  • 01:30: The network is still experiencing problems and is being investigated
  • 01:45: The network is still experiencing problems and is being investigated
  • 02:00: The network is still experiencing problems and is being investigated
  • 02:15: The network is still experiencing problems and is being investigated
  • 02:30: The network is still experiencing problems and is being investigated
  • 02:45: The network is still experiencing problems and is being investigated
  • 03:00: The network is still experiencing problems and is being investigated
  • 03:15: The network is still experiencing problems and is being investigated
  • 03:33: The underlying issue appears to be resolved and further investigations are underway

Monday 15th March 2021

Network Network Interruption

Disruption

  • An incident has occurred affecting a small number of customers within the datacentre. Our network team are looking into the issue now and we'll update this page once we have some further information

  • Update (18:39): The issue has been located and fixed by our networking team. Further information will be communicated to customers effected.

Friday 12th March 2021

Planned Maintenance, scheduled 1 month ago

Date/Time

  • Start Date / Time: 15/03/21 22:00 GMT
  • Finish Date / Time: 15/03/21 22:30 GMT

Disruption

Unavailability of support portal and stack control panel. This will not affect customer services/infrastructure.

Estimated Downtime

Up to 30 minutes.

Actions

The support portal platform hardware is being upgraded during which time services will be unavailable.

Updates

  • 22:04: Maintenance is starting
  • 03:27: Maintenance is now complete