Past Incidents

Date/Time

• Start Date / Time: 16/03/21 22:00 GMT
• Finish Date / Time: 16/03/21 22:30 GMT

Disruption

Potential total loss of network connectivity for all customer infrastructure.

Estimated Downtime

Up to 30 minutes.

Actions

An issue has been detected with a number of pieces of networking equipment. During the maintenance window these switches will be replaced with different hardware.

Updates

• 22:04: Maintenance is starting
• 22:15: Maintenance is still under way
• 22:58: There appears to be some issues following the maintenance being completed, it is being investigated now
• 23:00: The network is still experiencing problems and is being investigated
• 23:15: The network is still experiencing problems and is being investigated
• 23:30: The network is still experiencing problems and is being investigated
• 23:40: A network engineer has been dispatched to the data centre following an unknown fault
• 23:59: The network engineer is on site at the data centre and is investigating
• 00:15: The network is still experiencing problems and is being investigated
• 00:30: The network is still experiencing problems and is being investigated
• 00:45: The network is still experiencing problems and is being investigated
• 01:00: The network is still experiencing problems and is being investigated
• 01:15: The network is still experiencing problems and is being investigated
• 01:30: The network is still experiencing problems and is being investigated
• 01:45: The network is still experiencing problems and is being investigated
• 02:00: The network is still experiencing problems and is being investigated
• 02:15: The network is still experiencing problems and is being investigated
• 02:30: The network is still experiencing problems and is being investigated
• 02:45: The network is still experiencing problems and is being investigated
• 03:00: The network is still experiencing problems and is being investigated
• 03:15: The network is still experiencing problems and is being investigated
• 03:33: The underlying issue appears to be resolved and further investigations are underway

Disruption

• An incident has occurred affecting a small number of customers within the datacentre. Our network team are looking into the issue now and we'll update this page once we have some further information

• Update (18:39): The issue has been located and fixed by our networking team. Further information will be communicated to customers effected.

Disruption We're aware of a disruption to our services and our network team are currently investigating.

• Update (14:39): We're investigating an issue at one of our datacentres

• Update (16:31): We can confirm all services should now be back online and further investigation on the issue will be carried out.

Date/Time

• Start Date / Time: 15/03/21 22:00 GMT
• Finish Date / Time: 15/03/21 22:30 GMT

Disruption

Unavailability of support portal and stack control panel. This will not affect customer services/infrastructure.

Estimated Downtime

Up to 30 minutes.

Actions

The support portal platform hardware is being upgraded during which time services will be unavailable.

Updates

• 22:04: Maintenance is starting
• 03:27: Maintenance is now complete