Past Incidents

Date/Time

• Start Date / Time: 25/03/21 23:00 GMT
• Finish Date / Time: 26/03/21 04:00 GMT

Disruption

Replacement hardware - Network interruption

Estimated Downtime

10 Minutes - 1 Hour of expected downtime depending on location.

Actions

We're replacing certain components of our core network we suspect has been causing issues with the Sonassi network over the past few months.

Disruption

• Update (13:35): We're aware of some connectivity issues via The London Internet Exchange (LINX). The Iomart network team are looking into this at the moment to resolve the issue or reroute the traffic.
• Update (13:52): Traffic has been rerouted. This issue affected the whole of Iomart and potentially other providers. Our engineers have shut down the connection with LINX and have rerouted traffic via other providers until the issue is resolved.

Disruption

• Update (10:00): We’re aware of a large scale network issue. An engineer is already on-site to determine the issue. We will update you as we know more
• Update (10:15): We're still working on the network incident. We will update again in 15 minutes.
• Update (10:30): We can see parts of the network come back up, including the support portal. We will update further once we have details from the engineers.
• Update (10:45): We are still aware of a minority of customers with issues. We will know more about these in 15 minutes.
• Update (11:22): The network has been fully functional since 10:50. Some customers stacks have not returned following the issue. If you are seeing any issues please raise a support ticket.
• Update (12:43): We're still aware of some customers experiencing issues. We're working with each on a singular basis. Please raise a support ticket if you are experiencing any problems.
• Update (13:41): We have isolated the issue affecting our remaining customers. We will be restarting some key network devices to restore full functionality. During this time customers will experience intermittent issues.
• Updates (14:02): All network devices have now been restarted with very minor disruption. We are monitoring affect on the remaining customers with issues.