Update (02:38): We have localised the fault to a routing device, which has been rectified and most affected systems are functioning as expected with their overflows. The remainder are being checked now however no further issues are expected. An RFO will be issued within 24 hours as per policy and we sincerely apologise for the disruption.
Update (22:42): We believe we have identified the issue and corrected it, affected services and overflow systems are being restored.
Update (17:51): An incident has occurred with overflows and systems using them, we are working on identifying and delivering a fix as soon as possible.
Thursday 28th November 2019
No incidents reported
Wednesday 27th November 2019
No incidents reported
Tuesday 26th November 2019
No incidents reported
Monday 25th November 2019
No incidents reported
Sunday 24th November 2019
No incidents reported
Saturday 23rd November 2019
NetworkNetwork Interruption
Disruption
Update (06:38): Our monitoring has detected an issue with location US-E-1. It is being investigated now.
Update (06:50): A core router has failed, the issue has been escalated to the network engineering team.
Update (07:06): A member of the networking engineering team is investigating the issue.
Update (07:23): The issue is still being investigated. Updates to follow.
Update (07:45): The issue is still being investigated. Updates to follow.
Update (08:02): The issue is still being investigated. Updates to follow.
Update (08:30): The issue is still being investigated. Updates to follow.
Update (09:45): The issue is still being investigated. Updates to follow.
Update (10:08): The issue is still being investigated. Updates to follow.
Update (10:20): All services should now be restored. Customers are advised to contact their account manager for a reason for outage.
