Past Incidents

Experiencing some packet loss to some internal routes.

• Update (21:22): We can see spanning tree re-convergence loops through the core infrastructure. Links are being manually shutdown to prevent loops.
• Update (21:27): The issue has been idenitified and resolved.

Core network

Estimated Downtime

Periodic loss of connectivity for <10 minutes

Actions

Software updates are to be applied to each switch within our network. This will require powering down each device in turn to update the firmware.

This will result in a small amount of downtime which may affect a small number of customers as each access switch is powered down for update.