Friday 11th September 2020

Planned Maintenance, scheduled 3 years ago


  • Start Date / Time: 11/09/20 18:00 BST
  • Finish Date / Time: 11/09/20 19:00 BST


Support portal platform upgrade per incident 160. The support portal will be entirely unavailable during this period.

Estimated Downtime

Up to 60 minutes.


The underlying hardware platform for the support portal is being replaced with newer/larger infrastructure. This will result in improved performance of the portal as a whole as well as offering improved reliability.


  • 18:00: The maintenance has now begun.
  • 19:10: The maintenance is now complete.