Unfortunately, we have encountered a situation that requires urgent and immediate action to
stabilise an element of our network. Therefore, we plan to conduct emergency maintenance
this evening, 14/04/2025.
The work specifically will be to reload the device ‘DC13-DH4-N540’ as the device is in an unstable
state. We are writing to inform you of our intention to complete this maintenance.
What will happen?
Our Network team will reload the N540 router. During the maintenance window, there may be
disruption to some customers as we are going to reload the routers; however, this should be
minimal as the router is part of a redundant pair.
Customers should consider their network to be at risk during the maintenance window.
When will the work be carried out?
The maintenance work will begin at 23:00 (BST) on Mon 14/04/2025 and last until 23:55 (BST) on Tue 15/04/2025.
Who will be completing the work?
The task will be completed by our experienced Network Engineers.
Will I experience downtime?
During the maintenance window, there is a risk that customers may experience some interruptions
to their network traffic; however, this may not be visible as the traffic should continue to pass
through the second device in the redundant pair.
If you have any further questions or concerns regarding this work, please get in touch with your Account Manager.
Kind regards,
The Sonassi Team
