Past Incidents

Date/Time

• Start Date / Time: 05/02/21 14:00 GMT
• Finish Date / Time: 05/02/21 14:10 GMT

Disruption

Replacement of core routers.

Estimated Downtime

Up to 5 minutes.

Actions

Core routers are being upgraded to newer hardware. This should be a seamless zero-downtime migration between existing and new devices.

Date/Time

• Start Date / Time: 04/02/21 18:00 GMT
• Finish Date / Time: 04/02/21 20:00 GMT

Disruption

Maintenance on my.sonassi.com control panel.

Estimated Downtime

Up to 120 minutes.

Actions

Scheduled upgrades to my.sonassi.com are taking place to improve performance and reliability. This is the second of a two-part maintenance programme of the upgrade.

Date/Time

• Start Date / Time: 03/02/21 18:00 GMT
• Finish Date / Time: 03/02/21 19:00 GMT

Disruption

Maintenance on my.sonassi.com control panel.

Estimated Downtime

Up to 60 minutes.

Actions

Scheduled upgrades to my.sonassi.com are taking place to improve performance and reliability. This is the first of a two-part maintenance programme of the upgrade.

Updates

• 18:10: The maintenance is starting
• 18:30: Maintenance is largely complete and testing is underway
• 19:06: Maintenance is now complete

Date/Time

• Start Date / Time: 01/02/21 22:00 GMT
• Finish Date / Time: 01/02/21 22:10 GMT

Disruption

Failover testing of core network devices.

Estimated Downtime

Up to 5 minutes.

Actions

Ahead of the upcoming data centre migration, testing of all core networking equipment is being performed to ensure that failover operates correctly and downtime is kept to a minimum during the procedure.

Updates

• 22:01: The maintenance has now begun.
• 22:34: The maintenance is now complete.