Update (26/08/2020 15:47): It appears we're having some intermittent issues with the support portal (my.sonassi.com). Our engineers are currently investigating this and we aim to have an update in the next 30 minutes.
Update (26/08/2020 15:47): We believe we've identified the issue and are continuing to monitor the situation
Tuesday 25th August 2020
Support PortalSupport Portal Issue
Disruption
Update (00:02): Our engineers are currently investigating an issue with the Support Portal. The portal will appear offline currently for all customers.
Update (03:04): Service has been restored, a post-mortem will be provided shortly.
