Past Incidents

Disruption

• Update (10:05): Customers are reporting issues with 504 Gateway Timeouts; commonalities between customers are the use of Braintree. We are recommending that all customers disable BrainTree completely and active a backup payment gateway before raising a ticket for support.
• Update (11:28): BrainTree have acknowledged a major outage on their side, see https://status.braintreepayments.com for updates. Customers should completely remove BrainTree from their store before raising a support ticket.

Date/Time

13:30 10/06/2019

Disruption

The control panel and support portal at my.sonassi.com will be briefly inaccessible.

Estimated Downtime

5 minutes.

Actions

Following an earlier incident, maintenance is taking place in order to replace failed devices that the support portal system is currently connected to.