Update (10:06): We are currently receiving several reports of downtime. The engineer team is investigating.
Update (10:15): Engineers have been dispatched to the data centre to investigate.
Update (10:30): The issue looks to have been tracked down to a breaker that has tripped, severing the B power circuit
Update (10:45): Power is fully restored, a failed PSU catastrophically failed, tripping the B power circuit and caused the loss of the B switching network for a single rack. Of the 110 hosts within the rack, 14 suffered irrecoverable downtime where failover to the A switching network did not work as designed, an investigation is underway with more details to follow. Services are fully operational.
Wednesday 6th February 2019
No incidents reported
Tuesday 5th February 2019
No incidents reported
Monday 4th February 2019
Network3rd Party Service Interruption
Disruption
Update (14:47): Customers are reporting issues with 504 Gateway Timeouts; commonalities between customers are the use of Braintree/MailChimp. We are recommending that all customers disable MailChimp completely and active a backup payment gateway before raising a ticket for support.
