All systems are operational
Scheduled Maintenance
Planned Maintenance - Transit Link Migration

Date/Time

  • Start: 13/10/25 23:00 BST
  • Finish: 14/10/25 02:00 BST

Actions

We will be conducting a maintenance activity in our UK network to migrate the BGP transit connectivity link for the Sonassi platform from a legacy core device to a newer device as part of a core network refresh.

Estimated Downtime

No downtime is expected, though during the maintenance period services will be considered "at risk" - we'll be monitoring the network closely throughout the period as a precaution.

Past Incidents

Tuesday 1st March 2016

No incidents reported

Monday 29th February 2016

No incidents reported

Sunday 28th February 2016

No incidents reported

Saturday 27th February 2016

No incidents reported

Friday 26th February 2016

No incidents reported

Thursday 25th February 2016

Support Portal Planned Maintenance

Date/Time

25/02/2016 20:30 - 25/02/2016 21:30 GMT

Disruption

Hardware upgrade for support portal server.

Estimated Downtime

30-60 minutes

Actions

We are upgrading the hardware used for our support portal.

Updates

  • Update (22:17): Changes are taking a little longer than expected. At present, we do not have an ETA for fix. Updates will follow within 60 minutes.
  • Update (23:08): The maintenance is now complete and support portal restored.

Wednesday 24th February 2016

Network Network Interruption

Connectivity issues reported by a number of customers.

  • Update (20:40): We have received a number of isolated reports from customers indicating reduced performance accessing their stores. Initial diagnosis points to a UK peering location, London Internet Exchange (LINX), being the cause of the issue. Our network engineering team have put measures in place to route traffic around LINX for outbound traffic, and taken steps to reduce the likelihood of inbound traffic via LINX. This will continue to be monitored for the next 24 hours whilst we follow up directly with LINX. As LINX is not within our network, it is not under our control and is deemed an external internet issue, not a fault in Sonassi's network.
  • Update (06:09): LINX confirmed a failed fibre optic transceiver on one of their switches and replaced it around 04:00.
  • Update (10:14): We have restored our connectivity on paths via LINX.