All systems are operational
Scheduled Maintenance
Planned Maintenance - Transit Link Migration

Date/Time

  • Start: 13/10/25 23:00 BST
  • Finish: 14/10/25 02:00 BST

Actions

We will be conducting a maintenance activity in our UK network to migrate the BGP transit connectivity link for the Sonassi platform from a legacy core device to a newer device as part of a core network refresh.

Estimated Downtime

No downtime is expected, though during the maintenance period services will be considered "at risk" - we'll be monitoring the network closely throughout the period as a precaution.

Past Incidents

Saturday 14th November 2015

No incidents reported

Friday 13th November 2015

No incidents reported

Thursday 12th November 2015

Support Portal Security Update

We are already aware of the Mageworx compromise and all VPN bundles have been revoked from all customer stacks.

  • Update (22:31): All Mageworx VPN bundles have been automatically revoked from all customer stacks
  • Update (23:14): Customers are advised to remove any administrator accounts they may have issued to Mageworx. In addition, we would advise following our recommended checklist for securing your store; especially enabling admin, downloader and API protection

Wednesday 11th November 2015

No incidents reported

Tuesday 10th November 2015

No incidents reported

Monday 9th November 2015

No incidents reported

Sunday 8th November 2015

No incidents reported