Unconfirmed connectivity issues reported.
Our report from the incident is as follows.
A very small number of customers reported connectivity issues, this was unreproduceable and unconfirmed by our network team.
We collected several traceroutes from customers, observing both the forward and reverse path to ascertain what commonality may have existed. However, no single cause could be identified
Customers reported slow page load times and general difficulty connecting to their stores.
No action was taken by our team. We had 5 isolated reports from customers, which lead us to create a network alert in case of a network-wide event. It is our policy that after 5 isolated reports, we put out an un-confirmed notification whilst we investigate.
As we were unable to identify any fault, the issue can only be attributed to an unknown larger internet congestion issue.