The root cause of the fault has been identified as a breaker failure, resulting in some racks in the data centre losing power.
Whilst all our racks still have power, the routing equipment providing connectivity does not.
Engineers are on site working on two solutions simultaneously.
- They are repairing the failed breaker to restore power to the routing racks
- An alternative upstream link is being rapidly set up to restore connectivity in the interim.
We apologise for this incident and downtime thus far and will provide future updates here.