We are aware that some customers are experiencing slow performance.
Our Operations team is actively investigating the issue and working to identify the root cause.
17:50
The peering session is back online and resilient.
16:50
We will be bringing a peering session back online to confirm full resolution and redundancy. Further updates to follow.
15:10
This issue has now been fully resolved.
14:18
We are now seeing improvements in performance across the estate. Our teams continue to monitor the situation closely and investigate any remaining issues.
If you are still experiencing any problems with site speed or performance, please let us know so we can continue to assess the impact and assist with our investigation. We will provide further updates as they become available.
12:59
We are continuing to investigate this issue and will continue to provide updates every hour.
11:59
This has now been escalated as a Priority 1 (P1) incident and has been raised with the IOMART Group Network Teams for urgent investigation and resolution. We are working closely with all relevant teams and will provide further updates as soon as more information becomes available.
We appreciate your patience and understanding while we work to restore normal service.
11:23
We are continuing to investigate this issue and will continue to provide updates every hour.
10:23
We are continuing to investigate this issue and will continue to provide updates every hour.
09:23
We are aware that some customers are experiencing slow performance from some locations. We are investigating in conjunction with our Network Operations team to identify the the source of the problem. We will provide further updates every hour