Monday 15th March 2021

Planned Maintenance, scheduled 1 month ago

Date/Time

  • Start Date / Time: 16/03/21 22:00 GMT
  • Finish Date / Time: 16/03/21 22:30 GMT

Disruption

Potential total loss of network connectivity for all customer infrastructure.

Estimated Downtime

Up to 30 minutes.

Actions

An issue has been detected with a number of pieces of networking equipment. During the maintenance window these switches will be replaced with different hardware.

Updates

  • 22:04: Maintenance is starting
  • 22:15: Maintenance is still under way
  • 22:58: There appears to be some issues following the maintenance being completed, it is being investigated now
  • 23:00: The network is still experiencing problems and is being investigated
  • 23:15: The network is still experiencing problems and is being investigated
  • 23:30: The network is still experiencing problems and is being investigated
  • 23:40: A network engineer has been dispatched to the data centre following an unknown fault
  • 23:59: The network engineer is on site at the data centre and is investigating
  • 00:15: The network is still experiencing problems and is being investigated
  • 00:30: The network is still experiencing problems and is being investigated
  • 00:45: The network is still experiencing problems and is being investigated
  • 01:00: The network is still experiencing problems and is being investigated
  • 01:15: The network is still experiencing problems and is being investigated
  • 01:30: The network is still experiencing problems and is being investigated
  • 01:45: The network is still experiencing problems and is being investigated
  • 02:00: The network is still experiencing problems and is being investigated
  • 02:15: The network is still experiencing problems and is being investigated
  • 02:30: The network is still experiencing problems and is being investigated
  • 02:45: The network is still experiencing problems and is being investigated
  • 03:00: The network is still experiencing problems and is being investigated
  • 03:15: The network is still experiencing problems and is being investigated
  • 03:33: The underlying issue appears to be resolved and further investigations are underway