Past Incidents

Date/Time

13/02/2016 23:00 - 14/02/2016 01:00 GMT

Disruption

Firmware upgrade on border routers

Estimated Downtime

5-10 minutes

Actions

Each core router will be upgraded in turn to their latest firmware release. Failover should occur between the devices, resulting a brief period of downtime, however, we would like to allow for a window of up to 10 minutes possible downtime.

Unconfirmed connectivity issues reported.

• Update (13:02): We are seeing intermittent packet loss and are investigating.
• Update (13:14): Initial signs show a significant DOS attack targeted at a number of customers.
• Update (14:14): The elevated traffic levels appear to have subsided and service appears to have returned to normal. We will continue to monitor for any changes.