Past Incidents

**Date/Time
**

19/01/2012 12:00am

Disruption

Switch over of power feeds from B only to A+B

Estimated Downtime

Up to 5 minutes

Actions

Following the ‘A’ feed power failure on 15/01/2012 - single-fed servers were manually moved to the 'B’ feed to immediately restore service.

As the 'A’ feed has now been repaired, all affected servers must now be moved back to the primary 'A’ feed. This means the powering down of your machine - moving its PDU to the 'B’ feed and then powering it back up.

Downtime should be minimal during the swap - but there will be a loss of service.

• Update (23:39): Engineers are now on site at the data centre preparing for the graceful shut-down and power up of the servers.
• Update (00:00): Powering down of systems is beginning.
• Update (00:10): All systems powered back on and booting
• Update (01:00): All systems manually verified as up and operational. If you are experiencing any problems. Please create a support ticket at http://www.theclientarea.info with an 'Emergency’ status.

**Date/Time
**

04:05:00 15/01/2013

Disruption There has been a total loss of power on a single feed at Joule House.

Updates to follow.

• Update (04:30): We escalated the issue to the data centre technical team.
• Update (05:10): Power is still down so servers on down feed have been moved to secondary feed.
• Update (05:18): Some routes are still down and it is currently under investigation.
• Update (6:57): All servers at Joule have been confirmed to have booted cleanly. But any customers experiencing any issues should create a ticket at www.theclientarea.info with an “Emergency” status. Power remains off a single feed and will be required to be switched over.

**Date/Time
**

18/01/2013 00:00am until 18/01/2013 00:30am

Disruption

Customers will experience a potential loss of service for up to 60 seconds in any one instance, during the maintenance window of 30 minutes

Estimated Downtime

60 seconds

Actions

Core network maintenance