Past Incidents

**Date/Time
**

04:05:00 15/01/2013

Disruption There has been a total loss of power on a single feed at Joule House.

Updates to follow.

• Update (04:30): We escalated the issue to the data centre technical team.
• Update (05:10): Power is still down so servers on down feed have been moved to secondary feed.
• Update (05:18): Some routes are still down and it is currently under investigation.
• Update (6:57): All servers at Joule have been confirmed to have booted cleanly. But any customers experiencing any issues should create a ticket at www.theclientarea.info with an “Emergency” status. Power remains off a single feed and will be required to be switched over.

**Date/Time
**

18/01/2013 00:00am until 18/01/2013 00:30am

Disruption

Customers will experience a potential loss of service for up to 60 seconds in any one instance, during the maintenance window of 30 minutes

Estimated Downtime

60 seconds

Actions

Core network maintenance