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All systems are operational

Past Incidents

Monday 19th November 2012

No incidents reported

Sunday 18th November 2012

No incidents reported

Saturday 17th November 2012

No incidents reported

Friday 16th November 2012

No incidents reported

Thursday 15th November 2012

Network Emergency maintenance 15/11/2012

**Date/Time
**

15/11/2012 (TBC)

Disruption

Brief total loss of connectivity to our entire network

Estimated Downtime

Up to 5 minutes

Actions

Our racks at Joule House are currently fed via multiple point-to-point links back to Reynolds House. However a fault has been identified in the interconnects at Reynolds House that affects both of these point-to-point links.

Engineers are currently putting in a 3rd link and will switch the service onto this replacement whilst both the primary and secondary links are tested and repaired.

  • Update (21:10): The tertiary link has been brought up and services seamlessly moved over without any loss of service. The primary and secondary links will now be tested and repaired.
Network Experiencing very brief outages

**Date/Time
**

08:53:51 15/11/2012
…
16:57:57 15/11/2012

Disruption

We have seen frequent but very brief outages (lasting between 20 seconds and 4 minutes) since 08:53 today.

This is currently under investigation with our NOC team.

Updates to follow.

  • Update (14:39): We escalated the issue with our transit provider to urgent status, awaiting feedback.
  • Update (17:00): The intermittent nature of the issue is proving difficult to diagnose; it is still currently under investigation from the NOC.
  • Update (17:17): The transit provider has identified that there is a faulty link between our major PoP and Joule House and that replacement and testing will take place between 03:00 and 04:00 on 16/11/2012. An emergency maintenance repair has been scheduled.
  • Update (21:10): The tertiary link has been brought up and services seamlessly moved over without any loss of service. The primary and secondary links will now be tested and repaired.

Wednesday 14th November 2012

No incidents reported

Tuesday 13th November 2012

No incidents reported