Past Incidents

Our report from the incident on 19/10/2012-21/10/2012 is as follows.
 
Issue

Minor packet loss affecting a very small number users worldwide, resulting in slow page load times, or no response

Underlying cause

Failed components within Level 3 / Global Crossing’s core infrastructure

Symptoms

<1% packet loss across all network

Resolution

We have temporarily stopped using L3/GBLX and are advertising our routes using Cogent until such time L3/GBLX have put repairs in place.

**Date/Time
**

19/10/2012 13:45

Disruption

There is some reported packet loss from specific UK broadband providers to our network. We are currently investigating it.

• Update (14:00): Our NOC team are looking into the issue and have established an issue with Level 3 / Global Crossing
• Update (18:00): Route changes have been made to bypass L3/GBLX due to issues within L3/GBLX core infrastructure. Routes are now being advertised via Cogent