Past Incidents

**Date/Time
**

15/09/2012 11:45am

Disruption

Multiple security updates are being applied to all shared hosting servers

Estimated Downtime

10 minutes

Actions

PHP/MySQL/Roundcube/PHPMyAdmin will be removed and re-installed on all shared hosting servers with the latest security patches applied.

• Update (11:47): Started PHP upgrade
• Update (12:38): Completed PHP upgrade
• Update (12:38): Started Webmail/PHPMyAdmin upgrade
• Update (15:06): Completed Webmail/PHPMyAdmin updrade
• Update (17:02): Started MySQL upgrade
• Update (17:53): Completed MySQL upgrade

**Date/Time
**

03/11/2012 12:00am

Disruption

A works order has been raised to migrate all dedicated servers from Reynolds House and Delta House to our new facility, Joule House.

Estimated Downtime

120-240 minutes

Actions Servers will be cleanly powered down; then transported to the new data-centre. Where they will be installed and powered back up.

Some customers will experience a loss of service during the migration.

We have a 3 year lease at Joule House; so this will mark the last of any future data centre migrations.