All systems are operational

Past Incidents

Friday 27th November 2020

No incidents reported

Thursday 26th November 2020

No incidents reported

Wednesday 25th November 2020

Network Interruption

Disruption We're aware of a disruption to our services and our network team are currently investigating.

  • Update (15:39): We're investigating an issue at one of our datacentres
  • Update (15:51): A datacentre engineer is on site is investigating the networking equipment we believe is causing the issue and attempting to rectify the problem.
  • Update (15:59): We've identified a potential issue and are investigating further
  • Update (16:16): We have resolved one issue which affected some customer stores. We are reviewing other issues
  • Update (16:21): my.sonassi.com and overflows are now fully operational. We still have an issue affecting a small number of stores in one data centre. We will continue to update on this
  • Update (16:43): We are continuing to review connectivity issues at one of our data centres.
  • Update (17:08): While isolating the issue in the data centre the core network has been affected causing other data centres to have connectivity issues. my.sonassi.com is temporarily down
  • Update (18:14): As of 17:49 connection to my.sonassi is restored. We still have an outstanding issue with one data centre. The majority of customers are unaffected.
  • Update (23:41): The network team believe the issue has been identified and the network team are continuing to monitor it throughout the evening.

Tuesday 24th November 2020

No incidents reported

Monday 23rd November 2020

No incidents reported

Sunday 22nd November 2020

No incidents reported

Saturday 21st November 2020

No incidents reported